Contact
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Contact Categories
Click on each category to see the contact details and scope of assistance.
1. Program Management, Legal & Partnerships
Jaime Ruiz Huescar
Scope: This contact point covers all strategic, institutional and contractual matters related to the program. It includes legal questions, collaboration agreements, partnerships with organizations, mentors' contracts, and any non-operational issue that requires executive or legal oversight.
Typical use cases:
- Legal or contractual questions
- Institutional partnerships
- Strategic decisions or escalations
- Formal agreements with mentors or partners
2. Mentorship Guidance & Matchmaking Support
Richard Lambert
Scope: Dedicated support for everything related to the mentoring journey itself. This includes guidance on how to choose mentors, how to structure a mentoring roadmap, resolving issues in the mentor–mentee matching process, or clarifying how sessions should be used strategically.
Typical use cases:
- Help selecting the right mentors
- Questions about mentoring pathways or strategy
- Matchmaking issues or adjustments
- Clarifying expectations for mentoring sessions
3. Technical Support & Platform Assistance
Nicasio Martinez
Scope: Technical helpdesk for any issue related to the digital platform. This includes login problems, booking errors, calendar synchronization, video session access, bugs, or unexpected platform behavior.
Typical use cases:
- Login or access issues
- Booking or calendar problems
- Errors during session scheduling
- Technical bugs or performance issues
4. Communications, Administration & General Inquiries
Leela Naidu
Scope: General coordination and administrative support. This category acts as the first point of contact for non-technical, non-legal inquiries.
Typical use cases:
- General questions about the program
- Administrative requests
- Clarifications not covered by other categories
- Redirection to the correct contact person
5. Admissions, Enrollment & Participant Support
Jennifer Stephen
Scope: Support related to enrollment, admissions, payments, invoices, installment plans, fellowships, and participant onboarding. This is the reference contact for everything tied to joining the program and managing participation status.
Typical use cases:
- Enrollment and payment questions
- Fellowship or financial support inquiries
- Invoices and billing issues
- Admission process and onboarding support
6. Madrid Technical Visit & On-site Logistics
Vicente Fernandez
Scope: All logistical matters related to the final technical visit to Madrid (20–21 May 2026). This includes schedules, venues, accommodation guidance, meeting points, on-site coordination, and practical information for participants and mentors attending the visit.
Typical use cases:
- Agenda and logistics for the Madrid visit
- Travel and accommodation coordination
- On-site practical questions
- Last-minute logistical issues during the visit